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Estancia de Valencia Policy

  • A $1000 MXN, non-refundable deposit per room must be paid for all reservations
  • You can cancel your reservation without being charged 6 weeks before your reservation date but not afterwards.
  • Once you arrive, your bill must be paid in completely for the days you plan to stay. Once the bill is paid there is no refund.
  • If you cancel within 6 weeks and before 3 weeks of your arrival date, you will be charged 50% of your total bill for all nights reserved.
  • If you cancel within 2 weeks of your arrival date, you will be charged in full whether you stay or not.
  • Pets are welcomed only during low season depending on the type of pet and its size.
  • Pets and cars are te responsibility of their owners and not Estancia de Valencia.
  • Children are welcomed under the supervision of their parents or guardians. Children younger than 8 years old can stay for free in the same room as their parents or guardians.
  • If you break anything in the house, you must pay for it.
  • The cooking classes we offer are not in our house and you must reserve your classes directly with you teacher.
  • The exchange rate is determined on the same day payment is made according to Banamex.
  • We only accept Visa or Mastercard.
  • All reservations are confirmed by Lorena Santos Cruz in a separate email after the reservation is made and is not confirmed otherwise.

If you have any questions on matters not covered here, please contact us.